Frequently Asked Questions
• If you’re logging in for the first time enter your number as both number and password, then create your 8 digit password.
• Verify through OTP
• All the ambulances are staffed with a paramedic/cardiac monitor and ventilator.
• All the ambulances are staffed with a paramedic/cardiac monitor and ventilator.
• Click on the Ambulance banner in UCare portal, then click Request Ambulance button to raise a request
Yes. The actual cost of the Ambulance is to be borne by the User, which is facilitated through the UCare Axis Portal.
The cost varies depending on the location, distance and the type of the Ambulance.
The payment is to be made directly to the UCare Service Provider before the dispatch of the Ambulance through UCare Health Card or any other payment modes.
Emergency Doctor service is for providing medical teleconsultation on an emergency basis only.
The service is available 24x7, any time of the day.
• Go to the UCare Axis Portal
• Click on the Emergency Doctor banner
• Click Request Doctor Call
• Yes. The Doctor Consultation is available 24x7
• Planned teleconsultations can be scheduled from 9 AM to 9 PM
• And Emergency Consultations can be availed all through the day
• Go to the UCare Axis Portal.
• Press the Doctor Consultation.
Your plan offers Unlimited Consultations.
• Yes. You will be able to see your consultation history
• Go to the UCare Axis Portal
• Press the Doctor Consultation
• Select GP Consultation
• On the right you can see the history.
Yes. You will be able to see and download your prescription in the portal.
General Physicians with over 8 years’ experience in the relevant field are available under this service.
The UCare Portal makes ordering medicines online, a hassle-free experience through our Partners Apollo Pharmacy, Wellness Forever, etc.
• Click on the Order Medicines.
• Fill in the address information.
• Upload your prescription.
• The wellness forever team will reach out to you.
• Go to the UCare Axis Portal.
• Click on the Order Medicines.
• On the right you can see the history.
UCare is a one-stop platform where you can book diagnostic tests including blood tests, full-body check-ups & preventive health check-ups at additional discounts.
• Click on the Lab Tests.
• Select Book a Lab Test.
• Select the test category.
• Select date & time.
• Fill in the Patient details.
• Click Submit, your request will be registered. Our team will reach out to you shortly.
• Go to the UCare Axis Portal.
• Click on the Lab Tests.
• Select Book a Lab Test.
• On the right you can see the history.
• Go to the UCare Axis Portal.
• Click on the Lab Tests.
• Select Upload Prescription.
• Select the test category and enter the description (optional).
• Select date & time.
• Fill in the Patient details.
• Click Submit, your request will be registered. Our team will reach out to you shortly.
Choose from our extensive range of online adult counselling solutions & therapy services that cater to your current concerns & stressors.
• Click on the Mental Wellbeing.
• Select your concern.
• Select date & time.
• Click Confirm Appointment, your request will be registered. Our team will reach out to you shortly.
• Go to the UCare Axis Portal.
• Click on the Mental Wellbeing.
• On the right you can see the history
• Click on Yoga & Meditation.
• Select from 3 offers.
• Complete the process on the partner site
• Click on Nutrition & Fitness.
• Click on the Unlock reward banner.
• Complete the process on the partner site
• Go to the UCare Axis Portal.
• Press the Dental Consultation.
• Schedule the Consultation.
• Please raise the request 2 business days prior to the consultation.
• Only registered users can avail the benefit.
• At select cities only.
• Yes. You will be able to see your consultation history
• Go to the UCare Axis Portal
• Press the Dental Consultation
• On the right you can see the history.
• To redeem send an email at support@ucare.co.in or call us on 9820195467.
• Please mention whether you are opting for RT-PCR or Health Check Up along with your coupon code in the email.
• Once the test is scheduled you will receive a confirmation email.
• In order to book the RT-PCR Test, request to be raised 2 business days prior to the test.
• In order to book the Health Check Up, request to be raised 7 business days prior to the test.