Frequently Asked Questions
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What is a UCare GPR (General Purpose Reloadable) Card?
UCare Prepaid Reloadable Card is a Rupee denominated magnetic strip reloadable prepaid card powered by VISA and NSDL Payments Bank. It is an easy, convenient & secured mode of payment.
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What are the advantages of UCare GPR Card?
• Better alternative for Cash.
• It can be used for Shopping Outlets, online portals and for cash withdrawal at ATMs.
• Wide accessibility at more than 5 million+ Merchant locations, around 1.5 Lac ATMs and over 10,000 online websites.
• Easy loading Upto INR 2,00,000/-
• Reload facility available.
• No need to open a Bank account.
• Easy tracking of spends using the dedicated UCare App. -
Can I personalise my card?
These are Insta cards and hence cannot be personalised.
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How do I buy this card?
These cards are issued by our Corporates partners to their employees as a part of their payment programs or individual user can buy this card with the health package from our website https://www.ucare.co.in/plan/card
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How to get a Duplicate / Replacement card?
• In case if the card is lost or stolen, the Cardholder can apply for duplicate/replacement* card by placing a request at contactus@ucare.co.in
• Post the request placement, it will take 5-7 working days for the card to be delivered at your communication address.
*Charges as applicable -
What is the validity of UCare GPR Card?
The Reloadable Prepaid card comes with a validity of 5 years.
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When can I use the card?
Your card will be activated with the loaded amount within a few hours after UCare has received clear funds from you. Once activated, the card is ready for use.
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What are the functions I can access using online customer portal?
There are several possibilities:
• Your card has not been activated
• The amount of the purchase exceeds the available balance
• Your card has expired
• Your card has been reported lost or stolen
• You have entered your PIN incorrectly
• Any other technical issues. -
Where can I check the transaction details?
You may check all your transaction details by using the dedicated UCare Health App.
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Will I get an alert for all the transactions done from my card?
Yes, you will receive an SMS on your registered mobile number for all the transactions made. Make sure to update your contact details to avail this facility.
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Can I get my contact details modified if there is a change?
Yes, you can write us regarding mobile no change request at contactus@ucare.co.in
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Are there any other charges for usage of the card?
• Card Replacement: Rs. 250+GST
• PIN reissuance: Rs. 25+GST
• ATM cash withdrawal Rs. 20+GST
• ATM Balance enquiry: Rs. 20+GST
• ATM Mini Statement: Rs. 20+GST -
What is a ATM PIN or APIN?
APIN(ATM Personal Identification Number) is a 4 digit unique password required to authenticate ATM & POS transactions from your card. Never share this with anyone.
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How can I generate / change my IPIN?
• You can reset your PIN using our UCare app.
• Or make a request for PIN re-issuance at contactus@ucare.co.in -
What are the security features I have on my GPR Card?
UCare Reloadable Prepaid Card comes with PIN based authentication for all Merchant based transactions and is powered by VISA PaySecure for all your online purchases. Hence, the card cannot not be misused by anyone else even if it is lost.
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What is Verified by VISA?
Verified by Visa provides extra peace of mind for online shoppers. It is a password-protected authentication system designed to confirm the identity of the cardholder when a Visa card is used online. It is an online authentication mechanism which will ensure you enter the unique password set by you everytime to complete the transaction. This will ensure the card is not misused in case it is lost or misplaced.
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What is the minimum & maximum amount that can be loaded on the GPR Card?
There is no minimum amount however the maximum amount that can be loaded in a day is Rs.2,00,000 per card (Condition apply)
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Is there a minimum spend limit on the NSDL Payments Bank GPR Card?
The minimum spend limit is ₹49.
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Can I reload the UCare GPR Card?
Yes, the UCare GPR cards are reloadable in nature and can be loaded only by the Corporate that has issued it to the user. The card holder cannot load his / her personal funds on it.
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How many times the GPR card be reloaded?
There is no restriction on the number of re-loadings on a card. However, the balance on the card cannot exceed INR 2,00,000/- at any given point of time.
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How do I get to know the balance of the Card?
Check the balance in UCare App
Check balance at any ATM machine
Check balance without logging in at https://prepaid.nsdlbank.co.in -
Where can I use the Card?
UCare Prepaid Reloadable Card can be used at ATMs for cash withdrawal, all merchant locations displaying VISA logo and for online transactions. It can also be customized as per the Corporate's requirement.
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Can I use the money to withdraw cash?
Yes, the UCare Prepaid Reloadable Card comes with ATM withdrawal facility.
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Can I use the Card for online transactions?
You can use Prepaid Reloadable Card at Shopping Outlets and for making online payments.
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What is the maximum limits for cash withdrawal & Non-cash transactions?
The daily limits for cash withdrawal is INR 1,00,000/- and for purchase transactions it is INR 2,00,000/- subject to available balance on the card and regulations by RBI.
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Can I use the UCare GPR card outside India?
The UCare Prepaid Reloadable Card is in INR currency and is meant to be used only in India.
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Is there a limitation to the number of times the Card can be used?
No, there is no limitation on the number of times the Card can be used.
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What if I have some balance left in my GPR Card at the time of expiry?
You may request for a replacement card and get the balance transferred in it.
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Is there a minimum balance that needs to be maintained in the Card?
No, there is no requirement to maintain a minimum balance on the Card. The entire balance on the Card can be used.
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Is there a maximum balance that need not to be exceeded at any point of time?
Yes, the balance in the card must not exceed INR 2,00,000 at any given point of time.
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Is there any limits for the overall amount that is loaded on the card?
Yes, in a financial year the overall load must not exceed INR 60,00,000/- or any such limit that is fixed by the NSDL Bank as per the guidelines of Reserve Bank of India.
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What if my transaction value is more than the card balance?
In such situation the transaction will get declined, we suggest you to check with the Merchant for part payment using the UCare GPR card and the balance through some other mode of payment.
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What if my card is lost or stolen?
The loss of the card can be reported to the corporate/customer care and a replacement card can be requested. A replacement card will be issued and the amount will be transferred to the replacement card. Replacement charges of Rs. 250 plus GST will be levied.
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What are the possible reasons for transaction being declined?
There are several possibilities:
• Your card has not been activated
• The amount of the purchase exceeds the available balance
• Your card has expired
• Your card has been reported lost or stolen
• You have entered your PIN incorrectly
• Any other technical issues. -
What if the card is expired and the employee is still continuing in the Organisation?
You may request for a replacement card and get the balance transferred in it.
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What if I have made some purchase online and later had to cancel the same? In such scenarios when will I get my money back?
This purely depends on the refund policy of the concerned Merchant, you will have to get in touch with them for the same.